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Collections Counselor

Company: Dovenmuehle Mortgage, Inc.
Location: Carol Stream
Posted on: November 26, 2018

Job Description:

Summary:Has overall responsibility to insure that the proper collection techniques are followed within the team to reduce the number of delinquent accountsResponsibilities include, but are not limited to, the following:

  • Receive Inbound or place Outbound calls to delinquent borrowers
  • Collect on past due home mortgage loans that have become delinquent; in a timely manner, per federal and state laws, agency and client guidelines
  • Discuss financial status of loans with client borrowers
  • Understand and achieve metrics, as set by department
  • Collection Counselor Full-timeShift is Monday - Friday 8 AM- 5 PM or 1 PM- 10 PM
  • Receive Inbound or place Outbound calls to delinquent borrowers
  • Collect on past due home mortgage loans that have become delinquent; in a timely manner, per federal and state laws, agency and client guidelines
  • Discuss financial status of loans with client borrowers
  • Understand and achieve metrics, as set by department
  • Collection Counselor Full-timeShift is Monday - Friday 8 AM- 5 PM or 1 PM- 10 PM
  • Receive Inbound or place Outbound calls to delinquent borrowers
  • Collect on past due home mortgage loans that have become delinquent; in a timely manner, per federal and state laws, agency and client guidelines
  • Discuss financial status of loans with client borrowers
  • Understand and achieve metrics, as set by department
  • Collection Counselor Full-timeShift is Monday - Friday 8 AM- 5 PM or 1 PM- 10 PMJob requirements:
    • Must be comfortable navigating between multiple computer screens at the same time while speaking on the phone; as well as type at least 30 wpm
    • Previous Call Center experience, minimum one year (Financial Industry a plus+)
    • Must be able to work in a fast paced, metrics driven Call Center environment
    • Must be comfortable navigating between multiple computer screens at the same time while speaking on the phone; as well as type at least 30 wpm
    • Must be comfortable navigating between multiple computer screens at the same time while speaking on the phone; as well as type at least 30 wpm
    • Previous Call Center experience, minimum one year (Financial Industry a plus+)
    • Must be able to work in a fast paced, metrics driven Call Center environment
    • Must be comfortable navigating between multiple computer screens at the same time while speaking on the phone; as well as type at least 30 wpm
    • Must be comfortable navigating between multiple computer screens at the same time while speaking on the phone; as well as type at least 30 wpm
    • Previous Call Center experience, minimum one year (Financial Industry a plus+)
    • Must be able to work in a fast paced, metrics driven Call Center environment
    • Must be comfortable navigating between multiple computer screens at the same time while speaking on the phone; as well as type at least 30 wpm

      Keywords: Dovenmuehle Mortgage, Inc., Carol Stream , Collections Counselor, Accounting, Auditing , Carol Stream, Illinois

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