the smart solution for Carol Stream jobs

Member Service Representative

Company: Andigo Credit Union
Location: Carol Stream
Posted on: January 12, 2019

Job Description:

Member Service Representative (PT) - IL (2 open positions) Well, well, well. Look who it is... We've been waiting for you to swing by and check us out. We have some jobs here at Andigo that could be a great fit for you, since you have a hankering for a fast-paced, get-it-done workplace and a passion for helping people, just like the rest of our team. But before we get into all that, a little about us. While you may not have heard our name - say it with us, "Andigo sounds like indigo" - we've expanded to 40,000 members and lots of sponsor organizations (businesses with a bank-at-work perk for their employees). Good folks from the greater Chicago area and across country. Did you catch that? That one word you won't see big banks use? "Members," that's right. Andigo is a not-for-profit, member-owned credit union. We exist for one and only one reason: to help our members achieve their goals whenever, wherever they go. Because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low or no fee products and services. Makes banks seem like kind of a bummer, huh? That's why we need to get the word out about all of the great opposite-of-bummer things we're doing for our members here at Andigo. That's why we need you. You're someone who sees a wrong and rights it. You take work seriously but not yourself. You want to surround yourself with other highly motivated, highly fun people who want to grow Andigo. You want to prove that when we set a goal to make a difference in our members' lives. Together we truly can. That's not easy, but you already know that because you're a person who loves a challenge as much as you love top compensation and A+ benefits for your hard work. We think you belong here, do you? Thought so. Let's go! Summary The Member Service Representative (MSR) is responsible for delivering an exceptional member experience, especially as it relates to handling transactions and providing customer service in the branch. The MSR assists the members with the financial service needs necessary to improve their financial lives and ensure ease with doing business at Andigo. Hours* (Part-Time) Monday - Friday 7:45 a.m. to 1:15 p.m. or 12:45 p.m. to 6:15 p.m. Saturday 7:45 a.m. to 2:15 p.m. *Schedule flexibility is required Essential Duties and Responsibilities

  • Possess exceptional knowledge of consumer products and services and be able to identify opportunities to offer these at every appropriate opportunity, whether it be at the point of building the member relationship or cross-selling to enhance the relationship.
  • Assist with teller transactions, member service issues, safe deposit box support and any other branch support duties assigned by the supervisor or branch manager.
  • Understand basic knowledge of all remote channels, to include how to enroll for these services and when to offer them to members. These channels include online banking, mobile banking, bill payments, voice response unit (VRU) and shared branching.
  • Open new accounts for consumer clients. Adhere to all required compliance guidelines and Andigo processes and procedures to ensure all audit and quality control reviews are passed with 100% accuracy.
    • Identify opportunities to refer loans to the real estate, lending sales and business services teams. Possess proficiency in all consumer loan types, to include auto, home equity, personal, first mortgage - along with other ancillary services, such as CU Realty, GAP and MRC products.
    • Identify opportunities to refer members to the wealth management advisors to qualified members.
    • Meet and/or exceed established sales and referral goals; enter information into Andigo TIP portal for tracking purposes.
    • Handle customer service requests as appropriate, such as address changes, statement delivery options, overdraft services, minor code changes, basic account title changes, debit/credit card requests, travel notes, etc.
    • Partner with branch team and community development specialist to develop local campaigns and promotions geared toward generating new business for the branch.
    • Proactively seek out and make recommendations for process improvements related to member service delivery and other efficiencies for the branch.
    • Participate in and support business development efforts, to include attending community events.
    • Assist in the development and updating of branch policies and procedures.
    • Comply with all policies, procedures and regulatory banking requirements. Complete all necessary compliance and IT-related training courses.
    • Responsible for the professionalism and appearance of the office
    • Handle other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience Requires a high-school diploma and a minimum of two years of sales experience. Technical / Interpersonal Skills
      • Positive attitude and the ability to build rapport in person and over the phone.
      • Excellent written and oral communication skills.
      • Ability to work in an organized manner in a fast-paced environment while handling multiple priorities simultaneously.
      • Experience in consultative selling techniques and process with the demonstrated ability to listen well, understand individual circumstances, and make customized recommendations based on each individual situation.
      • Pays close attention to detail with a high degree of accuracy.
      • Orientation toward action and driving for results.
      • Must be proficient in the use of Windows office products and the Internet. Physical Demands Ability to stand for excessive periods of time and work in an environment with frequent interruptions. Ability to lift up to 25 pounds. Work Environment The noise level in the work environment is moderate and can occasionally become loud. Compensation and Benefits A generous 401(k) and vacation plans. EEO Disclaimer: Andigo is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability. To apply Please send your resume to Georgia Katsianis at

        Keywords: Andigo Credit Union, Carol Stream , Member Service Representative, Accounting, Auditing , Carol Stream, Illinois

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category

Other Accounting, Auditing Jobs

Manager, Financial Analysis
Description: What You Will Do Lead monthly close and forecast process, financial analysis for executive decision making, and corporate submissions Lead Monthly Business Review process prepare financial analysis, (more...)
Company: Ecolab
Location: Naperville
Posted on: 01/17/2019

Tax Services Senior Manager
Description: Retaining and expanding relationships with our clients, understanding their unique needs to provide tailored services Leading contract renewals and new business pursuits Signing tax returns as preparer (more...)
Company: Ernst & Young
Location: Chicago
Posted on: 01/17/2019

Tax Services Manager - Business Tax Services - Private Client Services
Description: The opportunity PCS is a growing practice within the organization, and you'll see that growth reflected in your career. With a diverse portfolio of interesting and challenging work, you'll make an impact (more...)
Company: Ernst & Young Capital Advisors, LLC
Location: Chicago
Posted on: 01/17/2019

CFO&EV Digital Finance Manager, Resources - Midwest Region
Description: People in our Client Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into (more...)
Company: Accenture
Location: Chicago
Posted on: 01/17/2019

Tax Reporting & Strategy - Deals - Director
Description: Responsibilities As a Director, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy (more...)
Company: PricewaterhouseCoopers
Location: Chicago
Posted on: 01/17/2019

Tax Senior Associate - Manufacturing & Distribution
Description: Provide tax compliance and advisory services to partnerships, corporations, and S-corporations, for a variety of middle market clients and emerging businesses Assume tax-planning responsibilities for (more...)
Company: Baker Tilly
Location: Chicago
Posted on: 01/17/2019

Consumer Banking Rep I/II
Description: First Midwest, with assets over 14 billion, is the premier relationship-based banking franchise in the dynamic Chicagoland banking market. As one of the Chicago metropolitan area's largest independent (more...)
Company: First Midwest Bank
Location: Villa Park
Posted on: 01/17/2019

VP, Commercial Real Estate
Description: Wintrust is recruiting for a Commercial Real Estate Lender to join our south division office in Oak Lawn. This position is responsible for underwriting, monitoring, and the ongoing maintenance
Company: Wintrust Financial
Location: Oak Lawn
Posted on: 01/17/2019

Trader, Global Quantitative Strategies
Description: Trading professionals on the Global Quantitative Strategies team support overall trade operations related to systematic trading strategies, which include ensuring effective trade execution both automated (more...)
Company: Citadel LLC
Location: Chicago
Posted on: 01/17/2019

Finance Director - Operations
Description: The Finance Director of Operations FD is responsible for the overall management, direction, and integrity of the accounting, finance, systems, and financial reporting functions for all domestic and (more...)
Company: Warren Rupp
Location: Lake Forest
Posted on: 01/17/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Carol Stream RSS job feeds