Customer Service Representative
Company: Addison Group
Location: Carol Stream
Posted on: November 22, 2025
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Job Description:
Job Description Job Title: Customer Service Representative
Location: Carol Stream, IL (100% Onsite) Industry: Food & Consumer
Goods Pay: $20/hr Benefits: This position is eligible for medical,
dental, vision, and 401(k). About Our Client: Our client is a
global leader in food solutions, providing innovative products and
services to customers across the food, beverage, and wellness
industries. Job Description: We’re hiring an experienced Customer
Service Representative to join our client’s busy operations team.
This role supports end-to-end order management, ensuring accuracy,
timeliness, and exceptional service from order entry through
delivery confirmation. Key Responsibilities: Enter and manage
customer purchase orders from receipt through shipment and
delivery. Handle incoming calls and emails related to order status,
pricing, shipping, and documentation. Track and resolve inquiries
regarding credits, cancellations, scheduling, or adjustments.
Coordinate freight and shipment logistics using the client’s
transportation system. Maintain and update customer contracts and
product release schedules. Prepare and review open order reports
with customers and sales reps. Support sales with new customer
onboarding and order follow-up. Assist with general administrative
or warehouse tasks as needed. Qualifications: Experience: 2 years
of customer service experience in a product-based environment
(order entry, logistics, or manufacturing preferred). Education:
High school diploma required Technical: Proficient in Microsoft
Word and Excel; prior experience with an ERP system required.
Skills: Strong attention to detail, ability to multitask, and
effective problem-solving in a fast-paced setting. Math: Able to
perform basic calculations involving addition, subtraction,
multiplication, and division. Addison Group is an Equal Opportunity
Employer. Addison Group provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard
to race, color, religion, gender, sexual orientation, national
origin, age, disability, genetic information, marital status,
amnesty, or status as a covered veteran in accordance with
applicable federal, state, and local laws. Addison Group complies
with applicable state and local laws governing non-discrimination
in employment in every location in which the company has
facilities. Reasonable accommodation is available for qualified
individuals with disabilities, upon request.
Keywords: Addison Group, Carol Stream , Customer Service Representative, Customer Service & Call Center , Carol Stream, Illinois
