Service Engineer, Arizona
Company: DMG MORI USA, INC
Location: Hoffman Estates
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Title: Service Engineer Reports
to : Service Coordinator Location : DMG MORI USA- Arizona Hours :
Full Time, Core Business Hours Classification : Non-Exempt Travel :
50% or more Annual Base Salary Range: $83k (variance in base salary
offer will depend on experience level/skill set) Employment is
conditioned on DMG MORI's ability to obtain and maintain any
necessary export licensing. Service Engineers are expected to
provide customers with maintenance and repair assistance of DMG
MORI CNC machine tools on location or by telephone. Essential Job
Functions: To perform this job successfully, an individual must be
able to perform each essential function satisfactorily. The
requirements listed below are representative of the knowledge,
skills, and abilities required. Reasonable accommodations may be
made to enable qualified individuals with disabilities to perform
the essential functions. Responsibilities include up to and not
limited to: Machine installation, maintenance, and repairs.
Creating and updating documentation of technical information.
Developing, preparing, generating, and analyzing ongoing and ad-hoc
special reports pertaining to Service Demonstrating a willingness
to help others and be a team member; often working together with
Customer’s Service Engineers. Provide assistance and training to
Customer’s Service Engineers on the installation and maintenance of
newer product lines. Establish and build exemplary communication
and customer service relationships with customers. Manage difficult
customer situations in a positive manner, respond promptly to
customer needs and solicit customer feedback to improve service.
Other duties as assigned. Minimum Requirements: Bachelors or
Associates Degree in technical related field of study preferred.
3-5 years of experience in electrical and mechanical
troubleshooting and maintenance of CNC machine tools. Experience
working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or
Siemens and controls are a PLUS. Good verbal and written
communication skills with exceptional customer service orientation.
Must be able to interact and effectively communicate in person and
over the phone with people at all levels of an organization. Proven
ability to read mechanical drawings, electrical schematics, and
sequence (PLC) ladder diagrams. Basic computer literacy and working
knowledge of MS Word, Excel, and Outlook. Must be adaptable to
changes in the work environment; manage competing demands and able
to deal with frequent change, delays or unexpected events. Minimum
of 50% travel in multi-state region; drive or fly depending on
distance. Employee is expected to work at the Technical Center when
not visiting customers . Work Environment : Exposure to
manufacturing/machining environments which may present possible
hazards such as noise, electricity, chemicals, heavy equipment, and
other automated and manual machinery. General office environment
experienced at DMG MORI office. Physical Demands: Frequent: Travel,
operating a vehicle, sitting, standing, walking, bending,
squatting, stooping, and reaching. Pushing, pulling, and lifting
objects. Repetitive foot, leg, hand, arm, shoulder, and torso
movements. Periodic: Operating power equipment, sitting at desk,
utilizing computers and phones. Occasional: Lifting or moving up to
50lbs. We are an Equal Opportunity Employer. We maintain a
drug-free workplace and perform pre-employment substance abuse
screening.
Keywords: DMG MORI USA, INC, Carol Stream , Service Engineer, Arizona, Engineering , Hoffman Estates, Illinois
