Service Engineer

Company: Modern Process Equipment
Location: Chicago
Posted on: February 15, 2026

Job Description:

Job Description Job Description Service Engineer Transform customer challenges into success stories while traveling the world of specialty coffee and food processing. About MPE For nearly 60 years, Modern Process Equipment has been the definitive partner to North America's food processing industry. Our industrial grinders, Chain-Vey conveyor systems, and complete processing solutions serve over 90% of coffee processors in North America, plus leading companies in specialty foods, craft brewing, pet food, and beyond. Based in Chicago with operations spanning three continents, we combine deep technical expertise with a genuine passion for helping our customers succeed. The Role As a Service Engineer, you'll serve as the trusted technical expert our customers rely on when it matters most. You'll travel to customer facilities-from boutique coffee roasters to large-scale food processing plants-to install equipment, troubleshoot complex issues, and ensure our systems operate at peak performance. This is a hands-on role, not a desk job. Each week brings new customers, new challenges, and new opportunities to make a meaningful impact. Your Core Responsibilities Technical Excellence Install and commission MPE equipment at customer facilities nationwide Diagnose and resolve mechanical, electrical, and process-related issues Perform preventive maintenance and system optimization Deliver hands-on training that empowers customers to operate and maintain equipment confidently Customer Partnership Serve as the technical face of MPE, building lasting relationships through professionalism and results Communicate complex technical information clearly to diverse audiences Collaborate with customers to identify opportunities for improved performance Documentation & Communication Maintain detailed service reports and technical documentation Coordinate scheduling and travel logistics efficiently Share field insights with engineering and sales teams to drive continuous improvement What Makes You Great for This Role Technical Foundation Experience with processing equipment, ideally in food manufacturing environments Strong mechanical and electrical troubleshooting abilities Comfort working with PLCs, motors, drives, and industrial control systems Valid driver's license with ability to travel domestically (50-70%); occasional trips to Canada/Mexico Problem-Solver Mindset You approach complex problems methodically and don't stop until they're solved Curiosity drives you-you want to understand why things work, not just how Flexibility to adapt to variable schedules when customer needs require it People Skills Natural communicator who can explain technical concepts to non-technical audiences Customer-first attitude-their success is your success Team player who collaborates well across departments Professional presence that inspires confidence Growth Orientation Eager to continuously develop your technical knowledge Open to feedback and committed to excellence Interest in building a long-term career in technical service What You'll Experience Professional Growth Comprehensive technical training on MPE equipment and systems Continuing education opportunities and skill development Exposure to diverse industries and world-class operations Clear path for advancement within a growing company Real Perks Competitive compensation package Comprehensive health insurance 401(k) with company match Paid holidays and PTO Referral bonuses An endless supply of exceptional coffee (seriously-you'll visit some of the world's finest roasters) Culture That Matters Family-owned company with 85 team members who genuinely support each other Leadership team that values your input and invests in your development Company commitment to community impact and charitable giving Work environment where people actually enjoy coming to work What You Won't Experience Monotony - Every customer site presents unique challenges and learning opportunities Being stuck in one place - If you love variety and travel, you'll thrive here Going it alone - You'll have the full support of our engineering, sales, and operations teams Ready to Apply? If you're a technically-minded problem-solver who wants to build a career where you make a tangible difference for customers every single day, we want to hear from you. Apply now to join the MPE family. Modern Process Equipment is an equal opportunity employer committed to building a diverse and inclusive team.

Keywords: Modern Process Equipment, Carol Stream , Service Engineer, Engineering , Chicago, Illinois