General Manager

Company: Malibu Jack's
Location: Chicago
Posted on: June 2, 2025

Job Description:

Job Title: General ManagerLocation: Thornton, ColoradoDepartment: OperationsReports To: Corporate ManagementOverview:At Malibu Jack's, we offer exciting career opportunities for passionate individuals committed to providing top-tier family entertainment. Our mission is to create a safe, welcoming environment where guests of all ages can enjoy a wide range of modern attractions and experiences-from thrilling rides and arcade games to bowling, delicious food, and memorable parties.Job Summary:The General Manager (GM) is responsible for the full operational oversight of the park, ensuring optimal performance in guest satisfaction, staff management, safety, and financial success. This leadership role is hands-on and highly dynamic, overseeing a team of up to 100 employees, including Floor Managers, Coordinators, Team Members, and Maintenance Technicians. The GM will lead strategic growth initiatives, maintain high standards of facility operations, and drive a culture of excellence.Key Responsibilities:1. Park OperationsOversee all aspects of daily operations across attractions, food & beverage, arcade, party areas, and maintenance.Ensure full compliance with OSHA, safety protocols, and company standards.Directly supervise Floor Managers; ensure they effectively manage Coordinators and Team Members.Partner with HR for recruiting, onboarding, training, performance management, and terminations.Maintain appropriate staffing levels and manage labor scheduling.Oversee cash handling procedures including till prep, cash drops, and deposits.Monitor revenue streams and control labor, food, and operating costs to meet or exceed budgeted targets.Prepare and submit accurate financial reports, vendor invoices, and P&L statements to corporate.4. Attractions & MaintenanceEnsure safe and efficient operations of rides, games, and attractions.Coordinate preventive maintenance and ensure timely repair of all equipment.5. Guest ExperienceResolve escalated guest complaints with professionalism and urgency.Promote a high standard of guest service and ensure team adherence to service guidelines.6. Strategic Growth & MarketingCollaborate with corporate leadership on business development strategies.Expand local marketing, community engagement, and promotional efforts to drive traffic and revenue.7. Facility StandardsMaintain cleanliness, order, and visual appeal of the entire facility.Enforce employee uniform and grooming policies.8. Culture & CommunicationFoster a positive, team-oriented work environment.Clearly communicate updates, policies, and performance expectations to all levels of staff.Requirements:5+ years of management experience, preferably in hospitality, entertainment, retail, or restaurant sectors.Strong knowledge of operations management, budgeting, and team leadership.Excellent communication, problem-solving, and organizational skills.Ability to multitask and thrive in a fast-paced, guest-facing environment.Availability to work a flexible schedule, including nights, weekends, and holidays.Physical Demands:Ability to stand and walk for extended periods.Must be able to lift and carry up to 40 lbs unassisted.Why Join Us?At Malibu Jack's, we don't just offer jobs-we build careers in fun. As a General Manager, you'll be at the heart of creating memorable guest experiences while leading a passionate and energetic team. If you're a driven leader with a love for entertainment and guest service, we'd love to meet you.
#J-18808-Ljbffr

Keywords: Malibu Jack's, Carol Stream , General Manager, Executive , Chicago, Illinois