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Banquet Manager

Company: Guest Services
Location: Carol Stream
Posted on: February 15, 2019

Job Description:

The Banquet Manager is responsible for directing all aspects of banquet Operations, responsible for achieving customer service objectives and standards. Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service. Hires, trains, motivates, evaluates, and supervises staff in order to ensure that employees receive adequate guidance and resources to accomplish established objectives; prepares schedules to ensure appropriate staffing levels Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlet. Establishes and maintains training and development procedures to ensure superior customer service standards are achieved. Opens and closes work area at scheduled times, ensuring full preparation for operation/function, as well as ensuring cleanliness and security of company assets. Ensures fulfillment of contractual obligation with clients. Understanding of full-service restaurant operation. Excellent customer relations skills. Knowledge of wines and alcoholic beverages. Demonstrated knowledge of table side service. Ability to maintain bar operations. Working knowledge of all types of banquet room set-ups. This knowledge and these skills are typically acquired through a high school education or equivalent and four years banquet/catering experience, with a minimum of two years supervisory experience, or through a Bachelor's degree in Restaurant Management or related field and two years banquet/catering experience.

Keywords: Guest Services, Carol Stream , Banquet Manager, Executive , Carol Stream, Illinois

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