Company: West Suburban Bank
Location: Carol Stream
Posted on: May 10, 2019
Branch ManagerUS-IL-Carol StreamJob ID: 2019-3905Type: Regular
Full-Time# of Openings: 1Category: Retail -
ManagementRetailResponsibilities Summary: The Branch Manager is
responsible for branch compliance with bank policies, procedures,
and operational audits. Maintains a positive branch environment
through effective leadership, coaching, and promotes continuous
improvement. Accountable for maximizing branch revenues, sales,
customer satisfaction, branch staffing, and minimizing operating
expenses. Supervises the daily activities and service provided by
the retail staff including scheduling, training, monitoring of
customer interactions, and adherence to bank policies and
procedures. Essential Functions:Reasonable accommodations may be
made to enable individuals with disabilities to perform the
following essential functions.
- Actively promotes branch within the community, drive sales and
promote overall ownership and accountability for improving customer
service and branch success.
- Monitors economic and competitive changes within the service
area which could influence branch operations and growth.
- Responsible for all branch hiring, efficient scheduling of
staff, performance appraisals, career coaching, development,
promotions, salary recommendations and the disciplinary process.
Meets with staff on a consistent basis to review individual
- Leads team on strengthening and expanding customer
relationships by providing excellent customer service, delivering
bank products and services, and referring customers to
internal/external business partners.
- Prioritizes, manages, and communicates promotional campaigns
and product initiatives.
- Creates and analyzes sales and productivity reports and
implements action plans as needed to achieve sales targets and
customer service initiatives.
- Identifies and suggests opportunities to improve operational
efficiencies at the branch.
- Responsible for customer retention. Professionally resolves
customer complaints to a successful resolution.
- Adheres to the prescribed security controls to protect the bank
against criminal and fraudulent operations and unnecessary risk or
- Accountable for internal audit controls, safeguards branch
operations by ensuring use of all bank policies and procedures and
maintains compliance with all federal laws and banking
- Responsible for ensuring that all staff is properly trained and
knowledgeable on bank policy, procedure and regulation.
- Frequent local travel is required.
- All other reasonable duties as assigned.Qualifications Required
Education and Experience:
Strong computer skills. Proficiency
in Microsoft Office Suite;Excellent verbal and written
communication skills;Strong customer service and problem-solving
skills;Demonstrated ability to meet and/or exceed set sales goals
and operational standards;Minimum of 3-5 years Retail Banking
experience with proven track record is sales goal achievement,
practical knowledge, and application of bank policies, procedures,
and services;Extensive outside business development
experience;Subject to SAFE Act Registration Requirements;Valid
Driver's License;High school diploma or equivalent. Preferred
Education and Experience:
Bachelor's degree in a related area
or equivalent work experience;Minimum of 3-5 years supervisory
and/or managerial experience, preferably in a banking
environment.Requirements for performing Essential Functions:On the
job the employee may physically be required to bend, sit, stand,
walk, use finger movements, and/or handle objects (manual
dexterity). On the job the employee must mentally be able to
read/comprehend, write, perform calculations, communicate orally,
reason, and analyze. Frequently operates a motorized vehicle. West
Suburban Bank is an Equal Opportunity Employer/Veterans/Disabled.
Keywords: West Suburban Bank, Carol Stream , Branch Manager, Executive , Carol Stream, Illinois
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