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Director, North America Home Delivery Operations

Company: Wayfair LLC
Location: Carol Stream
Posted on: May 11, 2019

Job Description:

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a best-in-class logistics network, specializing in a truly differentiated customer experience. Over the last several years we have built a logistics network covering a majority of the US and are continuing to build aggressively in parallel with driving operational excellence and a customer focus throughout our network. Doing this well is one of Wayfair's highest priorities and is quickly becoming a key competitive moat. This is an exciting, fast-paced, and high-visibility initiative and we are looking for leaders who can help disrupt the status quo and redefine an industry.The Head of North America Delivery Operations must be able to thrive in an extremely fast-paced environment with Wayfair growing at an unprecedented 50% year over year. This is a highly visible and exciting role for the company and one that will offer the right candidate an opportunity to reshape one of our core operational functions.Responsibilities include:* Build and manage all home delivery operations, developing and scaling a NA-wide team through regional leaders and local terminal leads* Develop and lead a team of Industrial Engineers, Field trainers, and process/quality professionals to deliver best-in-class safety, customer experience, cost, and visibility* Develop and execute a plan across all dimensions (people, process, technology) to enable our supply chain to scale to $20B and beyond* Work with multiple stakeholders across various business functions to drive continued innovation in how we serve our customers, what products we handle, and how we support broader business initiatives* Own in-home customer experience and improvement initiatives, driving overall company NPS* P&L ownership, driving efficiency and productivity to scale into hundreds of millions over the next few years, while preserving the customer experience* Aggressive footprint expansion and network / capacity optimization* Regular travel required

Keywords: Wayfair LLC, Carol Stream , Director, North America Home Delivery Operations, Executive , Carol Stream, Illinois

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