Crisis Services Shift Supervisor (60188)

Company: DuPage County Health Department
Location: Carol Stream
Posted on: January 5, 2026

Job Description:

Description Leadership opportunity at DuPage County Health Department! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding: Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014) In this role, you will be providing clinical support and administrative supervision to staff at Crisis Services and coordinating the operations of the shift to meet service demands, including in the new Crisis Recovery Center. About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents and visitors experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program. The Crisis Recovery Center The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents and visitors will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information. Job Details This full-time day shift position is scheduled to work Friday to Monday, 7:00 am-5:00 pm. The hiring range for this position is $56,035 to $64,616 depending on experience. Benefits Galore! - Comprehensive training program (and we pay you for it!) Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days) - 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement DuPageCountyHealthDepartment2 Responsibilities As a Crisis Services Shift Supervisor, you will: - Manage day-to-day operational issues across crisis services on assigned shift. - Lead shift meetings, assign tasks to staff on shift, and ensure tasks are completed and meet quality and compliance standards. - Provide clinical support and administrative supervision to crisis services staff on shift. - Supervise and participate in the work of staff responsible for providing clinical and case management services. - Manage staffing schedule to ensure adequate staffing for crisis situations on shift. - Train and provide feedback on performance to new and existing staff. - Respond to escalated client concerns on shift and be available to respond to client/customers as needed. - Provide appropriate leadership and direction and promote positive morale, creativity and teamwork among staff. - Collaborate with crisis leadership team to evaluate staff performance, review incident reports. - Collaborate with other supervisory staff to support integration of client's services. - Keep up to date on billing changes that may impact service delivery. - Participate in emergency response activities as assigned. - Maintain required training, licensure and/or certification. - Maintain confidentiality of privileged information and adheres to patient privacy laws. - Demonstrate sensitivity and understanding of other ethnic groups and cultures. Requirements - Completion of a master's degree in Psychology, Social Work, or a related field - 3 years of behavioral health experience which included progressive responsibility acting as a lead worker - Equivalent combination of training and experience Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary $56,035.00 - $64,616.00 Annually Job Type Full Time (40.0 hours per week) Service Unit Behavioral Health Services Department Emergency Services

Keywords: DuPage County Health Department, Carol Stream , Crisis Services Shift Supervisor (60188), Healthcare , Carol Stream, Illinois