Crisis Services Shift Supervisor

Company: DuPage County Health Department
Location: Carol Stream
Posted on: January 6, 2026

Job Description:

The DuPage County Health Department (DCHD) seeks a dedicated Crisis Services Shift Supervisor to lead our crisis intervention team. This role is crucial in overseeing the operational and administrative duties during specified shifts, ensuring high-quality service delivery in crisis intervention and emergency response. The supervisor will provide guidance and support to staff, ensuring adherence to all protocols and guidelines, while actively participating in crisis resolution when necessary. This position requires a proactive leader who is compassionate, decisive, and experienced in managing dynamic and high-stress situations in social services within a healthcare setting. Supervise and coordinate activities of the crisis intervention team during shifts. Ensure all crisis calls and situations are handled efficiently, safely, and compassionately. Maintain compliance with local, state, and federal guidelines and standards. Provide training and support for ongoing staff development. Evaluate team performance and provide feedback and guidance to improve services. Participate in the development and implementation of crisis intervention protocols. Coordinate with other departments and agencies to optimize response strategies and service continuity. Strong leadership and interpersonal skills Excellent crisis management and conflict resolution capabilities Ability to work under pressure and make decisions quickly Proficiency in data management and reporting Knowledge of healthcare regulations and crisis intervention techniques Medical Insurance Life Insurance 401k Certified in Crisis Intervention (CCI) preferred First Aid and CPR certification

Keywords: DuPage County Health Department, Carol Stream , Crisis Services Shift Supervisor, Healthcare , Carol Stream, Illinois