Crisis Services Shift Supervisor
Company: DuPage County Health Department
Location: Carol Stream
Posted on: January 6, 2026
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Job Description:
The DuPage County Health Department (DCHD) seeks a dedicated
Crisis Services Shift Supervisor to lead our crisis intervention
team. This role is crucial in overseeing the operational and
administrative duties during specified shifts, ensuring
high-quality service delivery in crisis intervention and emergency
response. The supervisor will provide guidance and support to
staff, ensuring adherence to all protocols and guidelines, while
actively participating in crisis resolution when necessary. This
position requires a proactive leader who is compassionate,
decisive, and experienced in managing dynamic and high-stress
situations in social services within a healthcare setting.
Supervise and coordinate activities of the crisis intervention team
during shifts. Ensure all crisis calls and situations are handled
efficiently, safely, and compassionately. Maintain compliance with
local, state, and federal guidelines and standards. Provide
training and support for ongoing staff development. Evaluate team
performance and provide feedback and guidance to improve services.
Participate in the development and implementation of crisis
intervention protocols. Coordinate with other departments and
agencies to optimize response strategies and service continuity.
Strong leadership and interpersonal skills Excellent crisis
management and conflict resolution capabilities Ability to work
under pressure and make decisions quickly Proficiency in data
management and reporting Knowledge of healthcare regulations and
crisis intervention techniques Medical Insurance Life Insurance
401k Certified in Crisis Intervention (CCI) preferred First Aid and
CPR certification
Keywords: DuPage County Health Department, Carol Stream , Crisis Services Shift Supervisor, Healthcare , Carol Stream, Illinois