Full Time Senior Customer Service Representative - Immediate Opening
Company: AmeriPro Roofing
Location: Carol Stream
Posted on: April 10, 2021
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Job Description:
Job DescriptionAmeriPro Roofing QUALITY ASSURANCE SPECIALIST
AmeriPro Roofing is seeking for Quality Assurance Specialists to
join our Inside Sales team! Quality Assurance Specialists will take
ownership of a job that is turned in by a sales rep and make sure
each homeowner understands the build process, assist with any
paperwork needed in order to move the project forward, keep the
homeowner informed of their material delivery dates and build
windows, and set payment schedules with each individual homeowner.
If you are a passionate, self-motivated, hardworking individual who
truly values the service you provide customers, we want to talk to
you! Day-To-Day: * Make 100+ outbound calls * Follow up with
insurance companies for approval confirmation. * Follow up on jobs
where paperwork turned into the office is not filled out correctly.
* Follow up on jobs turned into the office that are placed on
hold/cancelled to get the jobs back on track. * Process
updates/Account Balance/ Closing calls * Collect payments from
customers * Properly document the file about any workmanship
concerns for review * Read Insurance estimates (summaries) *
Selling additional trades Roofing, Siding, Gutters * Build rapport
and trust with Homeowners (Under Promise and Over Deliver) * Use
Microsoft Excel and Microsoft Word * Achieve daily and weekly goals
* Use our in-house CRM Buildfly Why AmeriPro Roofing? AmeriPro
Roofing is a Platinum Preferred Contractor as well as the Top
Volume Contractor in the country with Owens Corning for the last
8-years in a row. In addition, AmeriPro Roofing is placed as being
one of the largest residential roofing contractors in the nation
from Roofing Contractor Magazine! We are national Roofing
Contractor with over 20 locations and looking to grow! Competitive
Pay structure: * Salary based upon experience * Additional bonus
opportunities for reach goals. Up to $400 bi-weekly. * Full-Time,
W2 position, Training and Development * Hours in office 8:30am
-5:00 pm M-F * Eligible for insurance benefits after 60 days, *
Eligible for 3 sick days and up to 5 vacation days in first year
after 90 days * Smooth call process and learn as you go system *
Winning team culture Requirements: * 21 years of age + with
reliable transportation * 1-2 years experience in phone sales:
Inside Sales and or Customer Service * Efficient in Excel and other
basic computer skills * Bilingual in Spanish preferred not required
* Quick learning, energetic, passionate, positive, and
self-motivated individuals
Keywords: AmeriPro Roofing, Carol Stream , Full Time Senior Customer Service Representative - Immediate Opening, Hospitality & Tourism , Carol Stream, Illinois
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