Senior Customer Service Representative
Company: BlackHawk Industrial
Location: Carol Stream
Posted on: June 13, 2022
Job Description:
Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES:
- Personally exhibits, recruits and coaches associates consistent
with Core Behaviors
- Responsible for promoting culture of safety
- Resource for Customer Service Representatives and Account
Managers when in-depth knowledge or extensive research is
necessary.
- Subject matter expert on daily customer service duties and
responsibilities.
- Lead and facilitate training sessions when necessary for new
CSRs. Appointed as department representative to attend limited
space training and disseminate the knowledge to the team.
- Mentor and support Customer Service Representative and new
employees while exhibiting best practice models.
- Monitors OS Ticket with ability to correctly transfer tickets
to other departments and/or assign within a department.
- Proactively examines ordering trends and looks for
opportunities to gain margin through utilizing an alternative
source or better buying practices.
- Suggests opportunities for enhancements in current practice or
software. Brings forward any issues that arise with having
identified (or given best effort to do so) root cause and
recommendations for corrective actions.
- Performs all duties of a Customer Service Representative
QUALIFICATIONS:
- Excellent written and verbal communications skills utilizing
phone, email and instant message.
- Excellent critical thinking skills to analyze and solve
problems.
- Diligence and detail oriented.
- Ability to manage multitasks, shift gears to react to urgent
scenarios and meet daily deadlines.
- Exhibit the BHID Core Values to work well with others,
contribute to the team and to work with customers, suppliers and
other BHID personnel.
- Proficient in and comfortable with basic computer operation.
Ability to learn new software programs as a user.
- Ability to learn and apply experience with vending platforms
(CribMaster, Autocrib, etc.)
- Experience in industrial field, B2B sales and/customer service.
SUPERVISORY RESPONSIBILITIES:
- No direct supervisory responsibility. EDUCATION and/or
EXPERIENCE:
- High school diploma or equivalent required.
- Minimum 3 years previous experience in customer service at
BlackHawk required.
- Experience in cutting tools, abrasives and MRO areas
required.
- Experience with Microsoft office suite required. CERTIFICATES,
LICENSES, REGISTRATIONS:
- None requiredWORK ENVIRONMENT:
- Employee is regularly required to speak and hear English,
stand, walk, sit, use hand to finger, handle or feel objects, tools
or controls; reach with hands and arms. Employee is required to use
computer and other equipment.
- Employee frequently lifts and/or moves up to _25_ pounds.
Specific vision abilities include close vision and the ability to
clearly focus vision. BENEFITS:
- 401K Plan and Company Match Medical
- Dental and Vision Insurance
- Company paid Long Term and Short Term Disability
- Life Insurance
- Paid Time Off *BlackHawk Industrial is an Equal Opportunity
Employer
Keywords: BlackHawk Industrial, Carol Stream , Senior Customer Service Representative, Hospitality & Tourism , Carol Stream, Illinois
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