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Customer Service Representative / Inside Sales Support / Client Services

Company: ASSA ABLOY Americas
Location: Carol Stream
Posted on: June 25, 2022

Job Description:

We are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. -As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Are you looking for an opportunity to utilize your customer service background while working for a global industry leader? - -If you answered yes, then you should check out --- ASSA ABLOY. We are the global leader in door opening solutions, dedicated to helping our customer's needs for security, safety and convenience. Come see who we are at: - -We have an exciting opportunity to join our Customer Service / Inside Sales Support -Team based in our Carol Stream, Illinois location. This individual will act as the front line support to our customer base by helping to provide support, follow up and resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with our internal teams (Engineering, Sales, Production and Distribution), as well as, act as an external liaison with Suppliers, Distributors, Architects, Contractors, etc.WHAT YOU WILL BE DOING: -

  • Process orders and handle customer inquiries
  • Work to provide quick resolutions to customer queries and situations
  • Help to assess and research customer issues and resolve them in a timely manner
  • Provide general and technical information, as requested by the customers
  • Communicate with customers on discrepancies and/or delivery conflicts
  • Participate in estimating, shop seminars and sales functions including after hour functions
  • Participate in a safe and harmonious working environment
  • Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
  • Other projects and assignments, as needed - QUALIFICATIONS / REQUIREMENTS: -
    • High School Diploma/GED required
    • Bachelor's in Business, Engineering or related area of study preferred
    • Minimum of 2 years of Customer Service experience
    • Previous Customer Service experience in a specialized technical industry or environment preferred
    • Pricing knowledge / experience helpful
    • Excellent verbal / written communication and organizational skills
    • Ability to work effectively and positively in a team environment
    • Proficient computer skills with knowledge of Microsoft preferred
    • Effective e-mail and telephone communication skills
    • This role requires someone who is self-motivated, self-regulating and able to meet job expectations with minimal supervision
    • Ability and aptitude to be effective and successful in a broadened scope of duties and responsibilities - AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

Keywords: ASSA ABLOY Americas, Carol Stream , Customer Service Representative / Inside Sales Support / Client Services, Hospitality & Tourism , Carol Stream, Illinois

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