Guest Service/Sales Associate
Company: European Wax Center/ewc Growth
Location: Chicago
Posted on: April 30, 2024
|
|
Job Description:
Position Overview:Turn your passion for taking care of others
into a rewarding role with the growing team at EWC Growth! The
prime responsibility of a Guest Service Associate is creating an
exceptional guest experience, achieving sales goals, and
willingness to initiate genuine conversation and recommendations
with our guests on European Wax Center services and
products.Benefits:We are committed to recognizing your exceptional
performance with earnings ranging from $17.50 to $29.00 or more per
hour. Our compensation structure includes a $17.50 base pay
complemented by commissions and incentives, to ensure that those
who achieve their goals consistently often may surpass this
range.Free Waxing.Discounts on all Retail Products.Industry
Renowned Paid Training.Medical, Dental, Vision insurance.Company
paid Short Term Disability and Life Insurance401K and Employer
Match.Vacation and Sick Time start accruing from day one of
employment.Paid Parental Leave.Free Uniforms at Hire.Career Growth
Opportunities.Employee Assistance Program.Commuter
Benefits.Anniversary Awards.Being part of a Successful Team and
Positive Company Culture.You could earn a bonus for each positive
Google review, thanks to our partnership with Edge; a tool that
turns guest feedback into additional
incentives.Skills/Abilities:Strong attention to detailAbility to
communicate with guests to discuss their needs and
preferencesAbility to work flexible days and hours, including
weekendsA positive, friendly, and personable demeanorAbility to
receive and provide feedbackAn ability to work independently with
limited supervisionAbility to work in a fun, fast-paced
environmentMaintain a professional appearance at all times as
defined in the EWC Growth Associate HandbookA strong desire to work
with others and engage new associates with energy and enthusiasm
for EWCGEssential Functions, Behaviors, and Expectations:Develop a
thorough understanding of European Wax Center services and
productsArrive to work timely following the appropriate dress code,
including wearing of the required name tagCreate a memorable guest
experience by utilizing EWC terminology and tailoring the scripts
and standard responses while working in the locationConfirm each
guest service(s) and offer recommended/related add on
service(s)Administer check-ins and check-outs, processing payments,
refunds and reservation requestsInform the guest of the prebooking
benefits and how to utilize the app to rescheduleEducate guests on
benefits and savings of Wax PassesOrganize the reservation book
based on guest requests and associate availabilityPerform opening
and closing procedures for the centerMaintain a safe, sparkling
clean, organized and visually pleasant environment within lobby and
restroomsOther duties as assignedRequirementsHigh school diploma or
GED2+ years customer service experience or sales experience is
preferred.Exceptional interpersonal skills.Excellent written and
verbal communication.Good time management and organizational
skills.Patience and good listening skills.Physical DemandsWhile
performing the duties of this job, the associate is regularly
required to talk and hear. This position is performed sitting and
standing at a desk and working on a computer, with times of
prolonged standing, walking, bending, kneeling. The associate must
lift and/or move items over 25 pounds.About the Company:European
Wax Center is a beauty lifestyle brand that was founded in 2004,
and has expanded with more than 1000 locations in over 45 states
across the U.S. Our vision of Revealing Beautiful Skin takes place
while we offer full body waxing services, an exclusive product
portfolio, and an exceptional guest experience from the moment you
Walk In until you Strut Out.Visit us at waxcenter.com and discover
how European Wax Center is committed to 'Revealing Beautiful
Skin!'.EWC Growth is one of the largest franchisees in the EWC
network with more than 50 locations across 5 different states. Our
Mission is to positively impact everyone who walks through our
doors. EWC Growth, were more than a group of colleagues; we are
warm, supportive, and deeply committed to teamwork to achieve a
shared goal. Our values are rooted in our respect and appreciation
for one another, and we are dedicated to building and encouraging a
caring and understanding environment. We also believe we have a
shared responsibility to enrich the lives of our associates and the
guests that visit us.Visit us at ewcgrowth.com and read more about
our company values!EEO Statement:EWC Growth is an affirmative
action and equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, disability, age, sexual orientation, gender
identity, national origin, veteran status, or genetic information.
EWC Growth is committed to providing access, equal opportunity, and
reasonable accommodation for individuals with disabilities in
employment, its services, programs, and activities.IND123by
Jobble
Keywords: European Wax Center/ewc Growth, Carol Stream , Guest Service/Sales Associate, Hospitality & Tourism , Chicago, Illinois
Click
here to apply!
|