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Customer Service Reprensentative

Company: Advanced Resources
Location: Carol Stream
Posted on: October 24, 2018

Job Description:

Job Number: 465401Customer Service ReprensentativeOur client located in Elgin, IL is seeking Customer Service Representatives! Pay: $16/hrCustomer Service role: This position is responsible for the efficient management of customer experience specifically through telephone calls and other correspondence, as well as a variety of administrative duties that support the company and the presentation of a professional office environment. RESPONSIBILITIES & DUTIES

  • Answer customer questions, assist with card activation/deactivation and balance checks, and resolve various customer issues;
  • Enter customer and retailer orders;
  • Perform courtesy follow up communications on successfully delivered orders;
  • Handle customer contact on returned orders;
  • Consistently deliver "World Class" customer service;
  • Prepare letters, documents, reports, and presentations as requested;
  • Verify activations and process replacement orders;
  • He or she will maintain conference room supplies, schedules and appearance;
  • Performs other duties as assigned;QUALIFICATIONSRequired qualifications, with or without reasonable accommodation:
    • Successful experience in the service industry is strongly preferred with a passion for building customer loyalty - excellent customer service skills and focus;
    • Exceptional listening and relationship building skills;
    • Strong verbal and written communication skills - English required;
    • Ability to use and navigate Microsoft Office products including Word, Excel and Outlook;
    • Basic math skills (testing required);
    • Positive, confident, professional presence with the ability to convey a smile over the phone;? Ability to work productively without constant direct supervision and remain available to take calls for extended periods of time;
      • Dependable, punctual and detail oriented.Education:High school diploma or equivalent.Preferred Qualifications:
        • Spanish verbal and written communication skills a plus
        • Working knowledge of Smartsheet applicationFor further consideration please forward your resume About Advanced ResourcesAdvanced Resources is Chicagoland's top award-winning source for Technology, HR, Accounting & Finance, Healthcare, and Office talent. Since 1988, Advanced Resources has helped thousands of professionals with their careers and hundreds of companies in their quest to obtain top talent. There are many staffing firms, but only Advanced Resources focuses on Insight, Results, and Excellence. Our goal is to deliver a staffing experience unlike any other.It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.

          Keywords: Advanced Resources, Carol Stream , Customer Service Reprensentative, Hospitality & Tourism , Carol Stream, Illinois

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