Technical Team Lead
Company: Grunt Style LLC
Location: Carol Stream
Posted on: January 9, 2021
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Job Description:
Position/SummaryThe IT Team Lead has overall accountability for
ensuring services are delivered in accordance withagreed business
requirements, and managing the service lifecycle often in
conjunction with a ServiceTeam. The IT Team Lead will be
responsible for enhancing the process compliance and also the
overallefficiency of the end user support organization with IT
Infrastructure group. This role is required tomaintain the service
quality and compliance by participating in periodic audits
(internal as well as external)Essential Functions1. Take complete
responsibility for managing the internal networking and server
infrastructure.consisting of Windows and Linux servers.2. Manage
all Linux based applications.3. Upgrade, backup and maintain
Windows Servers.4. Working knowledge of networking protocols and
services5. Relationship management with business, key users,
support staff and IT stakeholders6. Proactively identify risks for
delivery services and ensure they are properly understood
anddocumented, and appropriate action is taken to manage risk.7.
Act as a point of escalation for the service and support related
issues..8. Mentors those with less experience and helps build the
team.9. Drives Process adherence and Quality initiatives within the
team and confirms processcompliances.10. Proposes and implements
Service enhancements (Policy, Process, procedure updates) that will
improve the performance and efficiency of the support
teams.Competencies1. Strong leadership and management skills2.
Strong attention to detail3. Excellent facilitation, listening,
interpersonal, written, and oral communication skills4. Strong
customer service skills5. Ability to work independently with
minimal direction6. Strong organizational skills7. Strong planning
skills8. Excellent time management skills9. Strong documentation
skills10. Excellent conflict resolution, issues and change
management skills.Supervisory ResponsibilityThis role supervises
all Help Desk Technicians.Work EnvironmentGrunt Style is a relaxed
work environment.Physical DemandsThe employee is occasionally
required to sit; climb or balance; and stoop, kneel, crouch or
crawl. The employee must frequently lift and/or move up to 10
pounds and occasionally lift and/or move up to 25 pounds. The
employee must feel comfortable on a ladder.Position Type/Expected
Hours of WorkThis is a full-time position. Hours of work are Monday
through Friday, 9:00 a.m. to 5:00 p.m., 40 hours per week. This
position does require the employee to be on call 24/7.TravelNo
travel is expected for this position.Required Education and
Experience1. 4+ years of experience managing IT related projects2.
Has previous work experience on Linux background & Cloud
applications.3. Has work experience in Windows environments4.
Experience with provisioning, administration, and troubleshooting
of cloud infrastructure such as Microsoft Azure, Office 365 and
Amazon Web Services5. Strong understanding of information
technology including hardware, software and applications6. Strong
understanding of the Systems Development Lifecycle7. Basic
understanding of Agile and Waterfall development
methodologiesPreferred Education and Experience1. BS Degree in
Computer Science or equivalent working experienceAdditional
Eligibility Qualifications/ Other DutiesPlease note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.Benefits
Offered
Keywords: Grunt Style LLC, Carol Stream , Technical Team Lead, IT / Software / Systems , Carol Stream, Illinois
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