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Field Service Technician

Company: Sterling Engineering, Inc.
Location: Carol Stream
Posted on: March 19, 2023

Job Description:

Title: Field Service Technician

Location: Carol Stream, IL -
Travel: 80%, National -
Hire Type: - Direct Hire


Job Summary: -

The Service Technician performs the assembly, installation, and commission of equipment. Troubleshoots and repairs mechanical problems and/or the built-in hardware & software control programming. Performing customer service for the North & South American market and occasional support for other subsidiaries worldwide.


Job Duties:

  • Installation and start-up of new & second-hand machines, including complete lines.
  • Onsite repairs for machine breakdowns.
  • Testing repaired items to ensure compliance with technical specifications.
  • Packaging format tooling installation, set-up & testing. Performing trials with products and packaging formats at customers' sites.
  • PLC program modification.
  • Provide basic training for customer operators and maintenance technicians.
  • Provide technical advice to the customer (best maintenance practice, spare parts recommendations, availability of upgrades and retrofits).
  • Preventive Maintenance contracts: Visit worksites on a regular basis to do preventive maintenance on instruments, controls, motors, drives, circuit boards, PLC' s, and other equipment according to the manufacturer' s recommended schedules.
  • Inspect and upgrade used machines.
  • Responsible for informing the design department of parts that were reworked as a result of an installation to ensure the customer receives the correct updates.
  • Providing detailed feedback for root cause analysis to design, sales, or manufacturing teams for corrective action.
  • Ensure detailed daily reporting.
  • Support electrical engineering (update drawings, debug programs, etc.).
    • - 3+ years of industrial field service experience, preferably in a highly automated industry. -
    • PLC troubleshooting ability -

      Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information -

Keywords: Sterling Engineering, Inc., Carol Stream , Field Service Technician, IT / Software / Systems , Carol Stream, Illinois

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