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Production Planner

Company: Zones, Inc.
Location: Carol Stream
Posted on: June 8, 2021

Job Description:

Responsible for execution and delivery of Technology Solution Center projects from inventory receipts to order fulfillment. Including ITAD, Repair, Inventory Management, and coordination of projects among various Technology Solution Center departments.

The Service Delivery Coordinator also collaborate with the Project Team, Supply Chain Operations, and internal Zones team members to coordinate product delivery to meet customer requirements and SLAs according to SOW.

Essential Functions:

  • Represents TSC various departments and acts as the single point of contact for internal and external parties.
  • Participates in project onboardings, collaborates with Project Manager Office on executing TSC related responsibilities.
  • Responsible for communicating project deliverables and SLA's to respective TSC departments. Works with Department managers to ensure work instructions are documented according to SOW and ISO requirements.
  • Assists with Run Book documentations and update for TSC related tasks and functions
  • Responsible for coordinating work with respective TSC departments to meet customer requirements. Sets appropriate expectations according to schedule.
  • Responsible for managing project changes within TSC.
  • Responsible for the quantity and quality of work performed by the TSC team.
  • Serves as an escalation point for issues; resolves conflicts involving production throughput, scheduling, resources, or technical issues.
  • Participates in customer meetings as a TSC subject matter expert.
  • Responsible for providing reporting and metrics related to TSC functions.

Minimum Qualifications


  • BA/BS in Supply Chain, IT Services or related fields.
  • 3 to 5 years of service coordination and planning experience with IT assets hardware and software or equivalent experience.


  • Project coordination or Project management certificates preferred.
  • Supply Chain training and certificates preferred.


  • 3+ years' experience in IT Asset Disposition is preferred.
  • Demonstrates knowledge in risk management, change order management, performance measurement, and project/people management.
  • Experience in working in ISO environment is preferred. Possesses knowledge of audit and tracking.
  • Experience in Quality Control activities, ability to identify and manage risk.
  • Ability to manage multiple priorities while staying aligned to project objectives and deliverables.
  • Ability to manage and influence others both internal and external.
  • Exceptional communication skills.
  • Experience and successful management of projects and service level agreements.
  • Ability to effectively prioritize and execute tasks in a high-pressure, time-sensitive environment
  • Proficient in Microsoft office tools, prior work in any ERP and other internal software tools

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Keywords: Zones, Inc., Carol Stream , Production Planner, Other , Carol Stream, Illinois

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