Client Care Project Specialist

Company: Diamond Communication Solutions
Location: Carol Stream
Posted on: June 19, 2022

Job Description:

Job DescriptionOSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and data-driven insights, we curate tailored, digital-first strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity, security, and connectivity—for today's environment and tomorrow's innovation. Watch Our Company Video: OSG Carol Stream on VimeoOSG captures the moments of intersection between transactional, payment, and marketing services to holistically engage customers across platforms. We create more connected customer experiences by simplifying your business processes; transforming your operations; and unifying all communication touchpoints. Our comprehensive solutions embrace the modern consumer's lifecycle, streamline the payment process, reduce costs, and improve efficiency. We are seeking a talented Client Care Project Specialist to join our team to help support and facilitate our growth and expansion of services.Job Responsibilities: Include, but are not limited to, the following items. Additional duties and responsibilities may be assigned at management's discretion.• Create an onboarding program to integrate with enterprise-wide onboarding.• Lead all new client onboardings specific for business unit until merged with enterprise-wide team.• Partner with key internal stakeholders to ensure internal processes and communication are in place for ADF workflow.• Ensure the response and resolution of processing issues in a timely and professional manner.• Develops and implements procedures pertinent to the effective and efficient operation of the clients being onboarded as well processing workflow going through the organization.• Monitors programs and procedures to ensure on-time delivery.• Maintains in-depth working knowledge of products, services, operations, capabilities, and processes • Sets performance standards to meet service goals of company.• Provides feedback to the company regarding service failures or client concerns. Provides feedback to the Operations team to ensure all clients have accurate and timely information on order status and/or changes.• Assists Client Service Reps in troubleshooting requests that require special handling. Responds to client inquiries and problem-solve professionally and effectivelyQualifications:• Ability to organize and manage multiple priorities • Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations is essential. • Leadership: a demonstrated ability to lead people and get results through others • Strong problem-solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. • High level of integrity and dependability with a strong sense of urgency and results orientation. Education And/or Experience:• 4-year college degree • 5+ years of experience in a project management or technical monitoring roleBenefits:• 3 weeks of paid time off annually• Medical, dental, vision plans, employee assistance program, as well as life insurance and LTD plans• Supplemental life insurance• Voluntary accident and critical illness insurance, respectively• Flexible Spending Account available• 401k planOSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.RSROSG

Keywords: Diamond Communication Solutions, Carol Stream , Client Care Project Specialist, Other , Carol Stream, Illinois