Integration Supervisor

Company: Zones, Inc.
Location: Carol Stream
Posted on: June 19, 2022

Job Description:

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Position Overview

As an Integration Supervisor you will provide operational supervision of the Integration Department during normal shift hours, and work directly with Integration Technicians to provide feedback, education, and growth. You will also work with the department management to develop, maintain, and update integration procedures for Zones customers, provide feedback and suggestions on existing procedures, and provide for suggestions and improvements of Integration equipment and infrastructure.

We have openings for both 1st and 2nd shifts!

Key Responsibilities

* The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Utilize production schedule and regular communication with Sales and Engineering staff to schedule production schedules.
* Communicate regularly with Manager, sales, and operation staff to maintain and accurate understanding of upcoming projects. Develop and promote schedules and ETAs of upcoming projects.
* Ensure production schedules are set with delivery methods and customer specific SLAs accounted for.
* Maintain current industry certifications of technical staff and build additional certifications as required by Zones and customers.
* Regularly review lab equipment. Arrange for replacement of essential equipment or recommend equipment upgrades or changes as needed.

We are seeking candidates with the following qualifications:

* CompTIA A+ Certification. CompTIA Server+ or equivalent highly desirable
* Experience managing a team of 5-10 technicians
* Competent analytical and problem-solving skills.
* High level of accuracy and strong attention to detail.
* Ability to accurately prioritize technical tasks based on customer requirements.
* Ability to work under strict time constraints.
* Experience with customer interaction and customer satisfaction

Technology Focus & Requirements

* Must have demonstrated knowledge of PC operating systems, software, hardware, and peripherals.
* Solid understanding of all major Windows Operating Systems.
* Proficient in productivity applications like MS Office.
* Working knowledge of WAN/LAN, network protocols (TCP/IP), and remote access

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Keywords: Zones, Inc., Carol Stream , Integration Supervisor, Other , Carol Stream, Illinois