Client Care Project Specialist
Company: Diamond Communication Solutions
Location: Carol Stream
Posted on: June 25, 2022
Job Description OSG is a global provider of leading customer
engagement and payment solutions. We help clients integrate
critical customer interactions to optimize working capital and
drive profitable business growth. Our solutions aim to connect the
entire customer experience by aligning transactional, payment, and
marketing touchpoints for simplified operations and smarter
engagement. Plugging into the power of our innovative technology
and data-driven insights, we curate tailored, digital-first
strategies for a range of industries. The goal: to modernize
processes and create frictionless experiences. Our clients benefit
from a partnership that values simplicity, security, and
connectivity-for today's environment and tomorrow's innovation.
Watch Our Company Video: -OSG Carol Stream on Vimeo
OSG captures the moments of intersection between transactional,
payment, and marketing services to holistically engage customers
across platforms. We create more connected customer experiences by
simplifying your business processes; transforming your operations;
and unifying all communication touchpoints. Our comprehensive
solutions embrace the modern consumer's lifecycle, streamline the
payment process, reduce costs, and improve efficiency.
We are seeking a talented Client Care Project Specialist to join
our team to help support and facilitate our growth and expansion of
Include, but are not limited to, the following items. Additional
duties and responsibilities may be assigned at management's
--- Create an onboarding program to integrate with enterprise-wide
--- Lead all new client onboardings specific for business unit
until merged with enterprise-wide team.
--- Partner with key internal stakeholders to ensure internal
processes and communication are in place for ADF workflow.
--- Ensure the response and resolution of processing issues in a
timely and professional manner.
--- Develops and implements procedures pertinent to the effective
and efficient operation of the clients being onboarded as well
processing workflow going through the organization.
--- Monitors programs and procedures to ensure on-time
--- Maintains in-depth working knowledge of products, services,
operations, capabilities, and processes
--- Sets performance standards to meet service goals of
--- Provides feedback to the company regarding service failures or
client concerns. Provides feedback to the Operations team to ensure
all clients have accurate and timely information on order status
--- Assists Client Service Reps in troubleshooting requests that
require special handling. Responds to client inquiries and
problem-solve professionally and effectively
--- Ability to organize and manage multiple priorities
--- Strong interpersonal skills, ability to communicate and manage
well at all levels of the organization and with staff at remote
locations is essential.
--- Leadership: a demonstrated ability to lead people and get
results through others
--- Strong problem-solving and creative skills and the ability to
exercise sound judgment and make decisions based on accurate and
--- High level of integrity and dependability with a strong sense
of urgency and results orientation.
Education And/or Experience:
--- 4-year college degree
--- 5+ years of experience in a project management or technical
--- 3 weeks of paid time off annually
--- Medical, dental, vision plans, employee assistance program, as
well as life insurance and LTD plans
--- Supplemental life insurance
--- Voluntary accident and critical illness insurance,
--- Flexible Spending Account available
--- 401k plan
OSG offers equal employment opportunity and will not discriminate
on the bases of race, religion, color, sex (including pregnancy,
gender identity, and sexual orientation), parental status, national
origin, age, disability, family medical history or genetic
information, political affiliation, military service, or other
non-merit based factors.
Keywords: Diamond Communication Solutions, Carol Stream , Client Care Project Specialist, Other , Carol Stream, Illinois
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