Bilingual Customer Service Representative
Company: Anchor Staffing Inc.
Location: Carol Stream
Posted on: July 30, 2022
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Job Description:
Job Description WE ARE SEEKING BILINGUAL (SPANISH) CUSTOMER
SERVICE REPRESENTATIVE. IF YOU ARE WORKING IN A RETAIL OR THE FOOD
INDUSTRY AND NEED TO MAKE A CHANGE THIS IS THE POSITION FOR YOU
LOCATION: CAROL STREAM IL. BASE PAY PLUS BONUS INCENTIVES.
IMMEDIATE HIRE PLEASE CALL MARY BELL, ANCHOR STAFFING INC. The call
center representative will respond to routine telephone inquiries
in a customer-oriented call center environment by following
standard scripts and procedures. The representative will perform
routine tasks requiring working knowledge of the client---s
services. Responsibilities Respond to telephone inquiries and
issues using standard scripts and procedures through multiple
computer applications Gathers information from the caller to
properly resolve any questions and/or concerns Communicates
appropriate options for resolution in a timely manner Refers
non-routine inquiries and escalations to senior level call center
representatives Participates in team meetings, making
recommendations to management to improve efficiency and
effectiveness as appropriate Provide functional guidance, training,
and assistance to newly hired staff as needed All other duties as
assigned Education/Skill/Experience Requirements Strong oral
communication skills (English/Spanish) required Excellent time and
attendance commitment At least 1 year of Customer Service
experience required High School diploma or GED Knowledge of the use
of PCs and related software as well as proficient in keyboard
skills Strong interpersonal skills Positive and professional
demeanor Ability to follow guidelines and direction Company
Description See our company profile at www.anchorstaffing.com
Keywords: Anchor Staffing Inc., Carol Stream , Bilingual Customer Service Representative, Other , Carol Stream, Illinois
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