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Bilingual Customer Service Representative

Company: Anchor Staffing Inc.
Location: Carol Stream
Posted on: July 30, 2022

Job Description:

Job Description WE ARE SEEKING BILINGUAL (SPANISH) CUSTOMER SERVICE REPRESENTATIVE. IF YOU ARE WORKING IN A RETAIL OR THE FOOD INDUSTRY AND NEED TO MAKE A CHANGE THIS IS THE POSITION FOR YOU LOCATION: CAROL STREAM IL. BASE PAY PLUS BONUS INCENTIVES. IMMEDIATE HIRE PLEASE CALL MARY BELL, ANCHOR STAFFING INC. The call center representative will respond to routine telephone inquiries in a customer-oriented call center environment by following standard scripts and procedures. The representative will perform routine tasks requiring working knowledge of the client---s services. Responsibilities Respond to telephone inquiries and issues using standard scripts and procedures through multiple computer applications Gathers information from the caller to properly resolve any questions and/or concerns Communicates appropriate options for resolution in a timely manner Refers non-routine inquiries and escalations to senior level call center representatives Participates in team meetings, making recommendations to management to improve efficiency and effectiveness as appropriate Provide functional guidance, training, and assistance to newly hired staff as needed All other duties as assigned Education/Skill/Experience Requirements Strong oral communication skills (English/Spanish) required Excellent time and attendance commitment At least 1 year of Customer Service experience required High School diploma or GED Knowledge of the use of PCs and related software as well as proficient in keyboard skills Strong interpersonal skills Positive and professional demeanor Ability to follow guidelines and direction Company Description See our company profile at

Keywords: Anchor Staffing Inc., Carol Stream , Bilingual Customer Service Representative, Other , Carol Stream, Illinois

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