Customer Service Representative, Tier I- Manufacturing/Logistics
Location: Carol Stream
Posted on: November 26, 2022
Do you want to gain incredible experience with a growing company
in an amazing industry? Our products are all around you, everywhere
you go - conveyor and power transmission belts!
Apply your skills in a company that helps bring packages to your
doorstep, food to your table, keep you healthy on a treadmill,
facilitate automation and so much more! Our organization is highly
focused on customers, employees, entrepreneurship, agility, and
responsibility. Our values and continuous improvement culture build
the foundation of strong and sustainable businesses appreciated by
our employees and customers around the world. Together, we work to
support the community in which we live and work.
For our Jason Industrial and AMMEGA Customer Service Team, we are
currently looking for a Customer Service Representative. Full
benefits on day 1 + 401(k) after a month.
As a Customer Service Representative, you will be responsible for
managing accounts through reactive and proactive telephone contact
and email to maintain and grow sales as well as provide technical
support to customers. Perform, execute, and coordinate all work
including technical matters related to customer service activities.
You will report to the Customer Service Manager, Tier I. In this
role, you will be based in Fairfield, NJ, USA. Our colleagues like
one another, so this is an in-person, in-office role.
A day in the life of Customer Service Representative can look
Service customers' requests for quotes and orders received through
multiple channels of communication.
Convert quotes to orders.
Consult with sales on commercial and technical issues as
Assist customers with accurate transactions and Industry specific
Provide conveyor recommendations and technical assistance for
conveyor belting solutions.
Utilize telephone sales and support skills to create interest and
offer value-added products and services to customers
Build and expand customer relationships and help ensure replacement
and increased business
Meet or exceed department KPI requirements
Handle RGA's credits and complaints as needed
Other projects and duties as assigned
We are looking for you to offer the following
Bachelor's Degree or Associate Degree in a job related major
2-5 years of previous business to business customer service
Experience with CRM, MRP/ERP System, order management
Communication skills, written and verbal
Drive for results deadline driven
Dealing with ambiguity
Ability to build relationships through collaboration
Positive team spirit
Entrepreneurial and customer focus
Ability to deliver what is promised
What we offer you
The benefits of working at AMMEGA go beyond the daily work. You
will join a world class team and have the opportunity to grow
through internal advancement, on-the job training, educational
support, and access to a global network.
Safety-first work environment where we care for one another and
We work with our teams on ensuring we are investing in creating a
positive working environment for our employees, leaders, and
We take pride in asking and receiving feedback to continue to
enhance how we show up for our internal and external customers.
Other benefits include things like
Medical, dental, vision
401(k) program with company match and competitive vesting
Medical concierge service intended to reduce medical costs, time,
Company-paid Employee Assistance Program (to support mental health,
elderly care, and more)
Discount program for enjoying life outside of work
Paid time off and paid holidays
AMMEGA is an Equal Opportunity Employer. Employment decisions are
made without regard to age, race, color, religion, sex, sexual
orientation, gender identity, genetic information, national origin,
disability, veteran status or other characteristics protected by
Megadyne and Jason Industrial are the member of AMMEGA Group - a
global company located in 40 countries.
We value our employees, customers, entrepreneurship, and we act in
an agile and responsible way. Our mission and continuous
improvement culture is the foundation for a strong and sustainable
businesses appreciated by our customers. The Ammega Group's
businesses provide advanced and high-quality belting solutions for
20 different industries including global logistics, food
production, fitness equipment, household appliances and energy
ABOUT THE TEAM
We belong to a global network of over 6000 employees of Ammega
Group. Our employees, being a part of a high-performance
organization, develop their careers in a global environment,
participate in diverse teams and take advantage of our worldwide
expertise in conveyor belting, power transmission, fluid power and
business services. AMMEGA's sustainable business approach ensures
our teams operate within a safe and stable work environment, with
high respect for their professional development and
Keywords: AMMEGA, Carol Stream , Customer Service Representative, Tier I- Manufacturing/Logistics, Other , Carol Stream, Illinois
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