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Service Advisor

Company: Concordia Group
Location: Carol Stream
Posted on: June 5, 2024

Job Description:

As a an Automotive Service Advisor at Surus Group, you will play a pivotal role in ensuring the efficient operation of our vehicle fleet while delivering exceptional customer service. Your responsibilities will revolve around managing the maintenance and service needs of the company's vehicles, optimizing fleet utilization, and providing essential support to drivers and internal/external customers.Benefits:Health Care: Medical, Dental, & Vision401K w/ 100% Company MatchPaid Time Off (Vacation & Sick Pay)Company Paid Life InsuranceShort & Long Term DisabilityPaid Holidays'Responsibilities:Answering customer questions about service outcomes and consulting with technicians when necessaryordering car parts and picking them upOverseeing and managing the service centers scheduling and workflowPrepare paperwork for titlesStart the search for new equipment (drill rig, bobcats etc.)Informing customers of changes in service or when their vehicle is ready to be picked upResponsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.Provide Customer Care standards to meet their expectations.Work with customers to ensure we meet and address all vehicle maintenance needsWrite repair orders for customers with full transparency of cost and time estimatesProvide exceptional and timely communication-keeping customers updated throughout the processCommunicate frequently with Mechanic and Parts to ensure timely completion of workExhibit a positive attitude and strong work ethic with customers and co-workersQualifications:Experience as a service advisorExperience with car part knowledgeCustomer Service experienceValid Driver's LicenseTeam Player#INDMP Surus Group is a drug and alcohol-free workplace including marijuana. Surus Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.by Jobble

Keywords: Concordia Group, Carol Stream , Service Advisor, Other , Carol Stream, Illinois

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