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IT Specialist

Company: FIC America
Location: Carol Stream
Posted on: July 8, 2019

Job Description:

FIC America aims to contribute to society by empowering and educating all the employees to be able to take initiatives to solve varieties of issues. As a continuously growing company, we are seeking exceptional individuals to join our team!

Position Description:

Provide systems, software, and network support on a wide range of applications, such as servers, computers, phones, and printers to ensure the accurate and efficient flow of the information throughout the organization. Troubleshoot technology-related issues.

Essential Job Functions:


  • Troubleshoot computer hardware, application software, printers, fax machines, and phones to ensure accurate flow of information throughout the organization.
  • Address technology-related inquiries and issues through Help Desk requests, in-person, or by phone.
  • Provide Help Desk Support, documentation, project support, application support and research and development.

  • Perform routine maintenance and data back-up to prevent loss of information.
  • Maintain up-to-date working knowledge and expertise in hardware, software, and cyber threats.
  • Read technical manuals and perform computer diagnostics to troubleshoot and resolve issues.
  • Record logs of daily operations, such as nature of request, how it was addressed, and status of the request.
  • Follow standard work instructions.

    Minimum Requirements:


    • Minimum of 3 years in IT related field

    • SQL experience: programming, maintenance, network troubleshooting, help desk support
    • Associates or Bachelor's degree in IT related field (Network Security, PC Repair, Threat and Risk Analysis)
    • Problem solving skills
    • Multi-tasking skills

Keywords: FIC America, Carol Stream , IT Specialist, Other , Carol Stream, Illinois

Click here to apply!

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