Flexible/Fixed Robotic Field Service Technician - Automation

Company: ITW
Location: Carol Stream
Posted on: November 21, 2022

Job Description:

Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (http://www.itw.com/) (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, "The Power of Blue -," is inspired by the blue color of Miller equipment.The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world's largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.Miller Welding Automation is looking for a qualified Flexible/Fixed Robotic Field Service Technician for the Chicago IL area, responsible for providing excellent customer service while troubleshooting robotic/collaborative welding systems and training/application assistance during robotic/collaborative welding system installs. Miller is introducing a new best-in-class collaborative welding system and this Technician, will play a vital role supporting a successful role out.**The successful candidate will be responsible for:**+ Provide Training as needed for startup and troubleshooting+ Creating service reports, track trends and incorporate improvements with software updates (provided by Engineering department)+ Repair and testing of robotic welding equipment in the field+ Communicate via phone and online platforms to troubleshoot remotely with collaborative robot customers+ Support the marketing and training teams with content development (e.g. troubleshooting or "How-To" videos) to improve customer experience+ Travel to customer locations for technical support, repairs and installations of robotic welding systems+ 40-70% travel could be required+ Utilization of good oral and written communication skills to work professionally with customers within the guidelines of Miller Welding Automation + Candidates will be required to live in the Chicago Metropolitan region.+ This job requires the individual to work and solve problems with little or no immediate supervision**Education Requirements:**+ Associate Degree in Electronics, Electro-Mechanical Technology or equivalent experience in service, trouble shooting, or "Break/Fix" situations. **Experience & Skills:**+ Strength in customer service with demonstrated troubleshooting skills required+ Welding systems product knowledge is a plus+ Good computer skills utilizing Microsoft Office, Outlook and Internet programs+ Candidate must be willing to travel when necessary; at times this could be short notice+ Must be a self-starter, aggressive, and a good team player and possess the ability to make independent decisions and follow through to completion+ Good communication and listening skills are extremely importantITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law._ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._ _As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._ _All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Keywords: ITW, Carol Stream , Flexible/Fixed Robotic Field Service Technician - Automation, Professions , Carol Stream, Illinois