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Site Reliability Engineer

Company: KIK Consumer Products
Location: Carol Stream
Posted on: May 28, 2023

Job Description:

We are KIK!
We create the products and brands that people trust to clean, sanitize, and protect their homes, pools, and cars. We are one of North America's largest independent consumer product manufacturers with 20 North American manufacturing facilities. We also operate globally in Europe, Asia, UK, Australia, New Zealand, and South Africa. We are known by our portfolio of over 40 brands including Spic and Span - and Comet - cleaning products, Clorox - Pool&Spa--- (under license), BioGuard -, and Natural Chemistry - pool chemicals, and Prestone - and Holts - automotive performance chemicals. We are also the #1 producer in North America for store-brand ("private label") bleach and a leading private label provider of laundry detergent and additives, dishwashing products, general purpose cleaning and other home care products.
Our global team of over 2,500 employees drive our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics.
Our organization is constantly evolving and is driven by a set of "One KIK" values - a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity.
The Site Reliability Engineer is a member of the IT team and is responsible for the ongoing maintenance and support of the corporate IT infrastructure and cloud services. This role will require technical expertise in infrastructure, hardware, network, and cloud.

  • Responsible for providing level 2 support for the data center and cloud operations.

  • Ability to support cloud services (Azure), compute, VMWare, storage, and networking environments. Citrix knowledge an asset.

  • Emphasis on automating processes, ensure system scaling, resolving incidents, and proactively identifying and implementing preventative measures.

  • Effective collaboration with infrastructure, application, project management, and other technology services teams within Information Systems and Technology (IST)

  • Supports the Infrastructure and Cloud Architect.

  • Support enterprise standards to ensure compatibility and integration of multi-vendor platforms.

  • Maintain a common documentation library of standardized procedures and configurations

  • Provide support for incidents and problems in designated areas of expertise

  • Communicates and collaborates with local IT staff as well as colleagues in other parts of the world for configuration and troubleshooting.


    • Ability to work with individuals at all levels within the organization and in different time zones

    • Engage with different business areas to identify, construct, and deliver appropriate solutions

    • Drive continuous improvement that may involve resources beyond the team (customer groups, external vendors)

    • Strong verbal and written communication skills


      • Minimum of 2-4 years of progressive experience in IT infrastructure and cloud technologies

      • Thorough knowledge of cloud concepts in a Microsoft Azure environment. Certification in MS Azure an asset.

      • Thorough knowledge of Windows concepts, Domains, Active Directory, and the interaction between hardware, operating systems, network, data center, cloud, and application software

      • Linux skills an asset

      • Strong working knowledge of VCenter/VMware or other virtual software

      • Deep understanding of TCP/IP and other network protocols

      • Familiarity with DNS, DHCP and other network services

      • Knowledge of enterprise storage systems (Pure Storage, EMC, etc.) an asset

      • Microsoft certification preferred in either Windows Server 2012/2016

      • Knowledge of Citrix or Azure Virtual Desktop an asset.

      • Knowledge of Cisco network and voice equipment and technologies

      • Knowledge of managing a data center in terms of systems monitoring, capacity planning and performance tuning

      • Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology

      • Skilled in light programming, project management of small initiatives, and troubleshooting

      • Understanding of Zero-Trust methodologies an asset

        Will need to take on-call responsibilities to support a 24/7 environment

Keywords: KIK Consumer Products, Carol Stream , Site Reliability Engineer, Professions , Carol Stream, Illinois

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