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Electro-mechanical Service Technician

Company: Kelly Services
Location: Carol Stream
Posted on: August 1, 2019

Job Description:

Kelly Engineering Resources has an outstanding contract to hire opportunity for a service technician that perform remote trouble shooting & repair about 85-90% and field work (globally) up to 10-15%. The ideal candidate will have:



  • electro-mechanical repair and troubleshooting experience

  • an Associate Degree (Electronics preferred)

  • Minimum, 1-2 years customer service or technical support experience.

    Job Scope of the Electromechanical Service Technician - Will work in a call center type of environment and report into the technical service department supervisor.

    Essential Responsibilities of the Electromechanical Service Technician:



    • Remotely trouble shoot equipment operation problems, electrical and mechanical system issues.

    • Provide and look up replacement parts for customers & customer service department

    • Work with the team to resolve complex problems

    • Review and process warranty claims, run warranty reports and communicate issues or expirations to customers.

    • Prepare & review technical documents such as blueprints, service manuals, schematics, etc.

    • In house equipment repair duplicate malfunctions and resolve.

    • Travel globally as needed to perform onsite equipment repairs (10-15%)

    • Communicate with different departments in order to resolve customer issues.

    • Follow up with customers and service partners to accurately identify issues, prepare and execute a remediation or solution.

    • Provide after hours phone support to customers (4:30PM -8AM), 1 day a week every 6 weeks.

      Qualifications of the Successful Electro-mechanical Service Technician:



      • Board level trouble shooting experience is required

      • Troubleshooting experience of any of the following type of mechanical systems such as burners, mechanisms, heating elements, small hydraulic or pneumatic systems is required

      • Troubleshooting of and of the following: electrical power supply, ignition systems, electronic controls, timers, is required

      • Read schematics, blueprints, wiring diagrams is required

      • 1-2 year experience in technical support, field service, in house service, equipment warranty or is required

      • Associate Degree in Electronics or related is highly desired. HS Diploma plus relevant years of experience is the minimum

      • Must be able to travel domestically and internationally up to 10-15% and be on call to provide after hours phone support 1 day a week every 6 weeks.

      • Work in an office environment from 8AM-5PM, when you are in the field, hours will vary and you will be required to lift, or move equipment weighing up to 70 lbs.

        Please note: Travel and on call work will be expected once you have completed training and are hired directly by the customer.Why Kelly®?Kelly puts you in charge of your career, with access to cutting edge projects and technologies in

        industry leading organizations. Top companies throughout the world have trusted Kelly as a premier

        source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm

        with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety

        and flexibility of working on short term project engagements, or prefer contract-to-hire or direct

        hire placement with our clients, apply with Kelly to explore opportunities that suit your specific

        professional interests.About

        Kelly Services®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

        Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

        Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

        committed to employing a diverse workforce. Equal Employment Opportunity

        is The Law.

Keywords: Kelly Services, Carol Stream , Electro-mechanical Service Technician, Professions , Carol Stream, Illinois

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