Lead Sales Associate

Company: Wings Program Inc
Location: Niles
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description: The Lead Sales Associate is responsible for assisting the Resale Store Manager. The Lead Sales Associate performs the duties of the Sales Associate and acts in a lead capacity in the absence of the Store Manager. Key Responsibilities: • Create and maintain a positive, professional work environment • Provide exceptional customer service • Motivate sales staff to achieve net profitability goals • Understand WINGS and Store policies and procedures • Ensure consistent pricing with the other WINGS stores, per pricing from the Logistics Center • Under the direction of the Manager, perform daily inspections of all store departments to ensure proper inventory replenishment • Provide excellent communications within the store • Ensure communications from Manager are delivered to all staff in a timely fashion • Open and close the store under specific direction of the Resale Store Manager or Chief Operations Officer • During weekly interaction inform Resale Store Manager of any problems or issues with staff and/or volunteers • Complete, on a timely basis, all administrative work as assigned by Manager • In the absence of the Manager, ensure staff and volunteers are supported and have the resources to perform their jobs • Perform additional duties typically performed by the Store Manager in their absence Requirements: • Two years of retail experience, which includes customer service • Associates Degree preferred, but not required • Bilingual preferred • Professionalism: Strong and timely written and verbal communication skills • Commitment to diversity, equity, and inclusion • Excellent time management • Excellent proactive planning • Willing to report to work on short notice in the absence of proper store coverage • Willing to work weekends and holidays as needed • Patience in working with a diverse (volunteer and staff) workforce. • Strong problem-solving abilities; ability to be decisive in unpredictable situations • Good computer knowledge (Word, Excel, and retail applications) • Ability to handle physical requirements to accomplish daily responsibilities, including but not limited to: lifting up to 35 pounds using both hands/arms on a regular basis and standing for 8 hours. Full-time Benefits 403b Retirement Plan 403b Employer Match Health Insurance Dental Insurance Paid Time Off Vision Insurance EAP

Keywords: Wings Program Inc, Carol Stream , Lead Sales Associate, Retail - All , Niles, Illinois