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Customer Service / Order Entry Representative in Carol Stream

Company: Kelly
Location: Carol Stream
Posted on: October 19, 2020

Job Description:

Good morning We have a new position for a Customer Service Representative in Carol Stream. If you are interested --- please send me an updated resume to ANGP465kellyservices.com and let me know a good time to speak. JOB TITLE: Customer Service Representative WORK HOURS: M - F, 8:00am - 5:00pm 60 minute lunch/day but times vary as PAY: $18-20 LOCATION: Carol Stream, IL DURATION: Contract to hire ENVIRONMENT : Office environment & limited exposure to warehouse environment; exposure to dirt, dust, solvents, oils, grease, and external temperatures in warehouse. OVERVIEW: Enter customer order as received from customers. Orders will be sent in daily by customers, either by EDI, Fax or Email. Electronic Data Interchange (EDI) is a program that is used daily. It is used to receive orders and forecasting information as well as advanced shipping notices to our customers. Customer service is responsible for keeping customers happy to the best of your ability. Customer service is to help and assist the customer with any and all needs. Assist in working as part of a cross-functional team to inform and communicate with all appropriate departments. Communication internal and externally is important. Assisting in keeping up on customer parts information such as, but not limited to, program information for each part, build out information, obsolete parts, and increase and/or decrease in parts, the end of production scheduling. DUTIES AND RESPONSIBILITIES: Enter customers--- orders current and future Print all orders for the warehouse to pick and ship Maintain customer releases and gather forecasting for purchasing Maintain all aspects of EDI (orders, forecasting, ASN)(through Gentran and Navision) Create Sales orders as they come over through Gentran, Fax, and Email Daily check for any hot parts --- Maintain parts information Print the invoices and match to pick lists --- Contact Customer when part information is needed Enter and update Customer contracts in Navision --- Use the Navision Forecast Monitor program Maintain Customer files Plating and rework (send out and receive in) Monitor customer releases based on historical usage and EMU/EAU, than question any deviations from normal usage levels. Contact customer and get a firm reply why the deviation occurred in writing - e-mail ok and notify Commercial function The end of production scheduling form should be sent to gather necessary information to ensure control of inventory quantities at EOP, 5-6 months prior to EOP event. Request and insist on a minimum of 3 month firm orders with 3 months forecasting. Contact customers and update the above information and if help is needed to obtain above information discuss with Operations Manager for help. QUALIFICATIONS: 1-3 years similar experience with Customer Service Excellent oral, reading and writing skills. Ability to communicate professionally with people of all levels in the organization and external contacts. Strong organizational and planning skills Excellent time management skills Understanding that situations of our customers and be able to work with customer to resolve. Computer skills with MS Office Experience in a manufacturing and or automotive environment a plus Why Kelly -- ? As a worker today, it---s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what---s next is what we---re all about. We know what---s going on in the evolving world of work---just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly -- At Kelly, we---re always thinking about what---s next and advising job seekers on new ways of working to reach their full potential. In fact, we---re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly, Carol Stream , Customer Service / Order Entry Representative in Carol Stream, Sales , Carol Stream, Illinois

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