Customer Service Financial Representative
Company: Lending Services Inc.
Location: Carol Stream
Posted on: November 18, 2023
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Job Description:
Job Details
Description
Potential for REMOTE WORK OPPORTUNITY after initial in-office
training and meeting performance expectations. Average time to
achieve these goals would be approximately 8 weeks or more. MUST
have a dedicated distraction-free workspace and high-speed internet
of 50 mbps or greater with a static IP address. If approved to work
from home, LSI will provide ALL computer and phone equipment.
DESCRIPTION
In this exciting, fast-paced position, you will be responsible for
answering inbound calls while providing remarkable customer service
on behalf of Credit Unions/Banks nationwide.
Summary: Service banking transactions on behalf of a credit union
or bank by accessing sensitive information and completing the
transaction in the various computer platforms. You will be
responsible to protect the account by ID verifying every caller
(fraud prevention) along with answering and resolving a lengthy
list of banking inquiries: view and reconcile account and loan
related inquiries, transfer funds, reorder checks, use third party
platforms to resolve various issues (unblock debit cards, submit
loan payments), view and explain why funds are on hold, and provide
loan and deposit rates. A Financial Service Representative answers
back-to-back calls and typically handles 10-12 calls per hour.
Language Skills: Ability to read, write, and comprehend complex
instructions in an accurate and timely manner. We are always
looking for individuals fluent in other languages!
Mathematical Skills: Ability to accurately add, subtract, divide,
and multiply to provide callers with accurate account data.
Computer Skills: Type approximately 40 net words per minute.
Compensation: $17.00 an hour, plus Shift Differentials of +$2-$5 an
hour! Bi-Lingual Shift Differential of +$1.00/HR for those that
qualify.
Hours: Our contact center is open 24 hours a day 7 days a week -
more hours to serve our client's needs creates a variety of
schedule options for our staff based on our business needs.
Physical Demands/Work Environment: While performing the duties of
this position, the employee is regularly required to sit for an
extended time, use a keyboard, and talk to callers via a hands free
head set. The noise level in the contact center is usually
moderate, but at times there could be 100 employees on
interactions. If working remote, the noise level is minimal.
QUALIFICATIONS
EDUCATION
High school/GED or better (preferred)
OUR BENEFITS INCLUDE:
Apply ONLINE at www.myLSIcareers.com!
Qualifications
Behaviors
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all
details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or
integrity
Keywords: Lending Services Inc., Carol Stream , Customer Service Financial Representative, Sales , Carol Stream, Illinois
Click
here to apply!
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