the smart solution for Carol Stream jobs

Member Service Representative Member Service Representative -

Company: Andigo Credit Union
Location: Carol Stream
Posted on: September 13, 2018

Job Description:

Member Service Representative - Carol Stream, IL
Well, well, well. Look who it is...
We've been waiting for you to swing by and check us out. We have some jobs here at Andigo that could be a great fit for you, since you have a hankering for a fast-paced, get-it-done workplace and a passion for helping people, just like the rest of our team.
But before we get into all that, a little about us. While you may not have heard our name - say it with us, "Andigo sounds like indigo" - we've expanded to 40,000 members and lots of sponsor organizations (businesses with a bank-at-work perk for their employees). Good folks from the greater Chicago area and across country.
Did you catch that? That one word you won't see big banks use? "Members," that's right. Andigo is a not-for-profit, member-owned credit union. We exist for one and only one reason: to help our members achieve their goals whenever, wherever they go. Because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low or no fee products and services. Makes banks seem like kind of a bummer, huh? That's why we need to get the word out about all of the great opposite-of-bummer things we're doing for our members here at Andigo.
That's why we need you.
You're someone who sees a wrong and rights it. You take work seriously but not yourself. You want to surround yourself with other highly motivated, highly fun people who want to grow Andigo. You want to prove that when we set a goal to make a difference in our members' lives. Together we truly can. That's not easy, but you already know that because you're a person who loves a challenge as much as you love top compensation and A+ benefits for your hard work.
We think you belong here, do you? Thought so. Let's go!
The Member Service Representative (MSR) is responsible for delivering an exceptional member experience, especially as it relates to handling transactions and providing customer service in the branch. The MSR assists the members with the financial service needs necessary to improve their financial lives and ensure ease with doing business at Andigo.

7:45 a.m. to 5:15 p.m. (4 days of the week)
7:45 a.m. to 2:15 p.m. Saturdays
8:45 a.m. to 6:15 p.m. (4 days of the week)
7:45 a.m. to 2:15 p.m. Saturdays
Essential Duties and Responsibilities

  • Possess exceptional knowledge of consumer products and services and be able to identify opportunities to offer these at every appropriate opportunity, whether it be at the point of building the member relationship or cross-selling to enhance the relationship.
  • Assist with teller transactions, member service issues, safe deposit box support and any other branch support duties assigned by the supervisor or branch manager.
  • Understand basic knowledge of all remote channels, to include how to enroll for these services and when to offer them to members. These channels include online banking, mobile banking, bill payments, voice response unit (VRU) and shared branching.
  • Open new accounts for consumer clients. Adhere to all required compliance guidelines and Andigo processes and procedures to ensure all audit and quality control reviews are passed with 100% accuracy.

    • Identify opportunities to refer loans to the real estate, lending sales and business services teams. Possess proficiency in all consumer loan types, to include auto, home equity, personal, first mortgage - along with other ancillary services, such as CU Realty, GAP and MRC products.
    • Identify opportunities to refer members to the wealth management advisors to qualified members.
    • Meet and/or exceed established sales and referral goals; enter information into Andigo TIP portal for tracking purposes.
    • Handle customer service requests as appropriate, such as address changes, statement delivery options, overdraft services, minor code changes, basic account title changes, debit/credit card requests, travel notes, etc.
    • Partner with branch team and community development specialist to develop local campaigns and promotions geared toward generating new business for the branch.
    • Proactively seek out and make recommendations for process improvements related to member service delivery and other efficiencies for the branch.
    • Participate in and support business development efforts, to include attending community events.
    • Assist in the development and updating of branch policies and procedures.
    • Comply with all policies, procedures and regulatory banking requirements. Complete all necessary compliance and IT-related training courses.
    • Responsible for the professionalism and appearance of the office
    • Handle other duties as assigned.

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
      Education and/or Experience
      Requires a high-school diploma and a minimum of two years of sales experience.
      Technical / Interpersonal Skills

      • Positive attitude and the ability to build rapport in person and over the phone.
      • Excellent written and oral communication skills.
      • Ability to work in an organized manner in a fast-paced environment while handling multiple priorities simultaneously.
      • Experience in consultative selling techniques and process with the demonstrated ability to listen well, understand individual circumstances, and make customized recommendations based on each individual situation.
      • Pays close attention to detail with a high degree of accuracy.
      • Orientation toward action and driving for results.
      • Must be proficient in the use of Windows office products and the Internet.

        Physical Demands
        Ability to stand for excessive periods of time and work in an environment with frequent interruptions. Ability to lift up to 25 pounds.
        Work Environment
        The noise level in the work environment is moderate and can occasionally become loud.
        Compensation and Benefits
        Andigo is proud to offer a comprehensive benefits package that includes medical, dental, vision and life insurance options. A generous 401(k) and vacation plans.
        EEO Disclaimer:
        Andigo is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
        To apply
        Please send your resume to Georgia Katsianis at

        Keywords: Andigo Credit Union, Carol Stream , Member Service Representative Member Service Representative -, Sales , Carol Stream, Illinois

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category

Other Sales Jobs

AVON Sales Representative- Earn Extra Money from Home, Flexible Hours
Description: Kickstart Your Success In 90 Days Earn A Potential 1000 . Sign Up Today br Brands: Skin So Soft , Anew , Moisture Therapy , Clearskin br Work from home Work online Work anytime br Opportunity: (more...)
Company: Avon
Location: Chicago
Posted on: 09/25/2018

Red Robin - Restaurant Catering Sales Lead - Bonus Potential
Description: The Catering Sales Lead is the field sales leader for catering and delivery. Responsible for planning, developing and growing catering sales within one or more assigned regions inclusive of all industries (more...)
Company: Red Robin
Location: Orland Park
Posted on: 09/23/2018

Healthcare Sales Representative 40k
Description: You are responsible for marketing Healthcare plans on social media, offline to small business owners.
Company: Ameriplan
Location: Joliet
Posted on: 09/25/2018

Professional Furniture Sales - Bolingbrook, IL
Description: SummaryThe Retail Sales Associate RSA is responsible for building the guest experiences that are the foundation of the Company's retail success. This position will provide world-class service to guests (more...)
Company: Ashley Furniture
Location: Lincolnwood
Posted on: 09/25/2018

Health Care Agent Telecommute
Description: An exciting, fast growing healthcare company is now interviewing motivated Brokers
Company: CC Healthcare
Location: Chicago
Posted on: 09/25/2018

Part Time Customer Sales / Service - start ASAP, flexible schedule (entry level)- $17.00 base-appt.
Description: Part Time Customer Sales / Service - start ASAP, flexible schedule entry level br br Entry level positions currently available in customer sales/service roles. Part time and some full time. Our (more...)
Company: Vector Marketing
Location: Northbrook
Posted on: 09/25/2018

Sales Representative - Rural Markets - Elmhurst
Description: If you're exploring sales careers, you already know sales is the way to get ahead. You can sell just about anywhere, but the key is knowing how to spot the right opportunity. Have you ever noticed that (more...)
Company: Platinum
Location: Elmhurst
Posted on: 09/23/2018

Retail Sales Associate - Geneva, IL
Description: SummaryThe Retail Sales Associate RSA is responsible for building the guest experiences that are the foundation of the Company's retail success. This position will provide world-class service to guests (more...)
Company: Ashley Furniture
Location: Skokie
Posted on: 09/23/2018

Customer Service Travel Agent
Description: Mommy Jobs Online agents on the Customer Service Travel Agent Program will take inbound calls to schedule air, hotel, and car reservations using Sabre Red. Contractors will provide accurate domestic and (more...)
Company: Mommy Jobs Online
Location: Bolingbrook
Posted on: 09/25/2018

Sales Agent - Remote
Description: SALES AGENTS NEEDED 300 to 1,000 per week, part-time or full-time If you stink at selling and hate pressuring people, trying to convince them to buy stuff they
Company: NuMedia
Location: Romeoville
Posted on: 09/25/2018

Log In or Create An Account

Find us on Facebook

Find us on LinkedIn

Get the latest Illinois jobs by following @recnetIL on Twitter!

Carol Stream RSS job feeds