Family Coach - Permanent Supportive Housing
Company: Metropolitan Family Services
Location: Chicago
Posted on: February 15, 2026
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Job Description:
Job Description Job Description If asked to describe the culture
at Metropolitan Family Services, we could do that in one word.
COMMUNITY ! Reflected in both our internal culture as well as
through the services we provide, community is at the heart of all
we do. Metropolitan Family Services (MFS) empowers families to
learn, to earn, to heal, to thrive. Part mentor, part motivator,
part advocate, since 1857, Metropolitan Family Services has been
the engine of change that empowers families to reach their greatest
potential and positively impact their communities. Are you looking
to have an impact on more than just a company’s bottom line? Then
we’d love to hear from you! We are now hiring for a full-time F
amily Coach at our Calumet Center! SALARY: The average starting
salary for this position will fall in the range of $42,250 and
$46,750 annually. Where candidates fall in this range will be based
on skill and experience level. ESSENTIAL JOB FUNCTIONS: Works with
the full family in a collaborative and supportive manner to help,
motivate, and inspire individual and family goal setting while
allowing the family to drive the work. Have a deep respect for a
family’s expertise, which is fundamental to establishing trust.
Help the family to identify strengths and then work with the
families to utilize these strengths and build others. Use of trauma
informed practices. Provides services according to values and
principles for family centered coaching. Completes the intakes and
monitors family goals and activities. Completes senior assessments
and monitors goals, activities, and referrals. Provides follow up
to ensure family goals are progressing or achieved. While using a
family-centered approach, services should focus on addressing the
following areas: Foster Economic Independence; Increase Earning
Power; Support Academic Achievement; Enhance Stability and Quality
of Life. Coordinates events and activities within the region to
meet client needs and engage individuals, seniors, households in
services. Addresses housing related issues including lease
compliance referrals from Property Management. Assists families
with meeting site-based requirements and CHA work requirements.
Provides support services including transportation, childcare
assistance, clothing and uniform assistance. Records family
progress in HMIS and case files. Handles emergency and crisis
situations with residents. Works within contract, grant, and
program requirements including meeting timelines and reporting
requirements. Utilizes a team approach and works with other program
staff in the planning and implementation of services. Takes
increasing responsibility for own professional development,
utilizing supervision and other developmental opportunities within
and outside the agency to enhance skills and understanding. Works
effectively with diverse staff and service populations. Accountable
for providing exception customer service. Other duties as assigned.
KNOWLEDGE, SKILLS and ABILITIES: Demonstrated ability to render
adequate service to clients and to organize and manage job
efficiently. Requires mobility to work with community-based
caseload. Ability to maintain assigned community and home-based
services. Ability to work effectively with diverse individuals and
groups. Must be highly organized and knowledge of Excel to track
data. QUALIFICATIONS: High School Diploma or equivalent, required.
2 years' experience in case management, which includes the
coordination of services and housing needs, required. Bachelor's
degree in social work or related field from an accredited college
or university, preferred. Bilingual preferred. ADDITIONAL
REQUIRMENTS: Satisfactorily pass all relevant screenings and
criminal background checks. TRANSPORTATION/TRAVEL REQUIREMENTS:
Driving for work required with a personally owned vehicle. Travel
between sites required. PHYSICAL DEMANDS: While performing the
essential duties of this job, the employee is required to sit and
stand for sustained periods of time, frequently talk, hear, use
hands and fingers to feel, handle and operate objects or controls,
and occasionally stand, bend, stretch, stoop, kneel and crouch. The
employee is required to have close visual acuity to perform an
activity such as preparing and analyzing data and figures,
transcribing and viewing a computer terminal. Metropolitan Family
Services puts our people first with a top-of-the-line benefits
package. Find out more by clicking here ! Some highlights include:
Medical Coverage, Dental Coverage, and Vision Coverage.
Metropolitan Family Services contributions of $2,000 to individual,
and $4,000 to family, HSA accounts, pro-rated to your benefits
start date. FREE General Medicine and Behavioral Health Teladoc
services provided to all team members. Ascensus 401K plan services
with a 4% employer match, vested at 100% on day one of eligibility.
And so much more! Make sure you click here to see the full suite of
benefits offered! MORE ABOUT US: Metropolitan is Illinois' first
comprehensive human services agency and reaches more than 122,970
individuals and families in Chicago, Evanston/Skokie, the southwest
suburbs, and DuPage County with services promoting education,
economic stability, emotional wellness, and empowerment.
Keywords: Metropolitan Family Services, Carol Stream , Family Coach - Permanent Supportive Housing, Social Services , Chicago, Illinois
